ROD Replacement Program

Notice*

It’s never a good day when your rod breaks, but sometimes it’s a reality, and if it does, Cashion Rods is here to get you back on the water as quick as possible with the Cashion Rods lifetime replacement program.

We have created an online replacement program to process your claim more efficiently.

  • Step 1:

    Click “File a claim” below, fill out ALL information.

  • Step 2:

    Upload photos of rod break and rod spec label.

  • Step 3:

    Click submit claim and pay replacement fee. You will be taken to a PayPal window (You do not have to have PayPal to submit payment).

  • Step 4:

    Cut the portion of the rod containing the spec label from the damaged rod. (If replacing a Surf Rod, please ship the full, intact rod).

  • Step 5:

    Along with the spec label section of the damaged rod, include your contact information and return shipping address. Mail envelope containing both to the address listed at the bottom of this page.

**Allow 20 business days to process and ship replacement. You will receive an email confirmation once your rod(s) have shipped.

**You do not need to ship the rod section if you have elected to pick up your replacement at Cashion’s HQ in Sanford, NC. Instead, please bring the broken rod with you for replacement.

Register your ROD Here

File a claim here

replacement fees

SURF Series Rods
Rod Replacement Eligibility Period: Lifetime
$195.00 + shipping

JOHN CREWS ICON Series Rods
Rod Replacement Eligibility Period: Lifetime
$95.00 + shipping (within 7 years)
$135.00 + shipping (after 7 years)

ICON Series Rods
Rod Replacement Eligibility Period: Lifetime
$90.00 + shipping (within 7 years)
$135.00 + shipping (after 7 years)

ELITE Series Rods
Rod Replacement Eligibility Period: Lifetime
$85.00 + shipping (within 7 years)
$130.00 + shipping (after 7 years)

Note: The Elite Series was a limited release. As such, Elite rods will be replaced by the equivalent ICON rod.

CORE Series Rods
Rod Replacement Eligibility Period: 5 Years
$70.00 + shipping

CORE Panfish Series Rods
Rod Replacement Eligibility Period: 5 Years
$70.00 + shipping

CASHION KAYAK (CK) Series Rods
Rod Replacement Eligibility Period: 5 Years
$70.00 + shipping

CRT Series Rods
Rod Replacement Eligibility Period: 3 Years
$70.00 + shipping
Note: This is a retired series. As such, CRT rods will be replaced by the equivalent CORE rod.

ELEMENT Series Rods
Rod Replacement Eligibility Period: 1 Year
$45.00 + shipping

ALL Replacement Rods That Require return shipping are subject to an additional shipping fee

Please NOTE

You can ONLY upgrade from Elite Series Rods to ICON Series Rods
The Elite and ICON Series Cannot be upgraded to the John Crews ICON Series
The CRT and CORE Series Cannot be upgraded to ICON Series

If you have any questions please email us: [email protected]
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