Cashion FAQs

Frequently Asked questions

Rod Replacement Program:

  • What is the Replacement Fee for my rod?
    • SURF Series Rods: $195.00 + shipping
    • JOHN CREWS ICON Series Rods: $95.00 + shipping
    • ICON Series Rods: $90.00 + shipping
    • 2023/2024 ELITE Series Rods: $90.00 + shipping (this is a retired series, so this is an upgrade to the equivalent ICON rod)
    • ELITE Series Rods (7 years or older): $110.00 + shipping (retired series, so this is an upgrade to the equivalent ICON rod)
    • CORE Series Rods: $90.00 + shipping (within 3 years of purchase)
    • CORE PANFISH Series Rods: $70.00 + shipping (within 3 years of purchase)
    • CRT Series Rods: $70.00 + shipping (within 3 years of purchase — this is a retired series, so this is an upgrade to the equivalent CORE rod)
    • CASHION KAYAK (CK) Series Rods: $70.00 + shipping (within 3 years of purchase)
    • ELEMENT Series Rods: $45.00 + shipping (within 1 year of purchase)
  • How do I register the warranty for my new Cashion Rod?
    • Please click here to register your new Cashion Rod!
  • I broke my favorite Cashion Rod and need to utilize the Rod Replacement Program. What is my next step?
    • Please visit our Rod Replacement Program here and follow the instructions step by step.
  • Do I need to send the whole rod for my Rod Replacement Program Claim?
    • To save you money, we do not require the entire rod to be sent to us to process your Rod Replacement Program Claim. Please click here and reference Steps 4 and 5 for a guide.
  • How do I cut my rod for my Rod Replacement Program Claim?
    • Please click here for an instructional video of our VP, Jason Holland demonstrating the best way to cut your rod for a Rod Replacement Program Claim.
  • I don’t have a PayPal account. Can I still pay through PayPal for my replacement?
    • Yes! You do not need a PayPal account, just an active card that can be processed through PayPal.
  • Can I upgrade my CRT Series Rod to an ICON Series Rod?
    • No, the CRT Series can only be replaced with the CORE Series.
  • Can I upgrade my Elite Series or ICON Series Rod to a John Crews ICON Series Rod?
    • No, both Elite Series and ICON Series can only be replaced with the ICON Series.
  • Can I get a different model for my replacement rod?
    • Yes! As long as you select a model from the same rod series, you can replace your broken rod with any model you choose. You can let us know which model you’d like on your claim form.
  • How fast can I expect to get my replacement rod back?
    • We ask that you please allow up to 20 business days to process and ship your replacement. You will receive an email with tracking information when your replacement ships.

General:

  • Where are Cashion Rods made?
    • Cashion Rods are proudly made in Sanford, NC by the greatest rod and blank builders on the planet.
  • What are the differences in rods series?
    • ELEMENT Series:
      • 1 Year Rod Replacement Program
      • CR4r Blank
      • Cork rear grip, high density foam butt grip
      • #5 guides (casting)
    • CORE Series:
      • 3 Year Rod Replacement Program
      • CR5r Blank
      • Cashion’s signature Carbon Fiber/Fiberglass grips (Black/White)
      • #6 guides (casting)
    • CK Series:
      • 3 Year Rod Replacement Program
      • CR5r Blank
      • Cashion’s signature Carbon Fiber/Fiberglass rear grip (Black/Black), high density foam butt grip
      • #4 guides (casting)
      • Kayak minded actions, lengths, and powers designed in conjunction with top kayak anglers
    • Elite Series (Limited Release):
        • Limited Lifetime Rod Replacement Program
        • CR6s Blank (Sanded and Painted)
        • Cashion’s original signature Carbon Fiber/Fiberglass grips (Yellow/Black)
        • #4 guides (casting)
        • Ergonomic exposed-blank reel seat
        • The original rod series of Cashion
    • ICON Series:
      • Limited Lifetime Rod Replacement Program
      • CR6r Raw Blank
      • Cashion’s signature Carbon Fiber/Fiberglass grips (Grey/Black)
      • #4 guides (casting)
      • The most options in Cashion’s lineup
    • John Crews ICON Series
      • Limited Lifetime Rod Replacement Program
      • CR6r Raw Blank
      • Cashion’s signature Carbon Fiber/Fiberglass grips (Red/Black)
      • American Tackle Microwave Guides
      • Technique specific models designed to the specifications of Elite Series angler, John Crews
  • What is the difference between your freshwater and inshore rods?
    • All of our rods are built with saltwater rated components, but rather than the standard freshwater components, our saltwater and inshore rods feature either gimbal butts (in our ICON and CORE Inshore Series) or full length cork handles (in our ELEMENT Inshore Series).
  • What happened to the Elite and CRT Series?
    • Our Elite and CRT Series were discontinued in 2020 and are no longer available for purchase. The Elite Series is replaced with the equivalent ICON model for all Rod Replacement Claims. The CRT Series (within its 3 year warranty) is replaced with the equivalent CORE model for all Rod Replacement Claims.
  • Does Cashion Rods sell CR6r blanks?
    • We are proud to offer our Cashion CR6r Carbon Fiber blanks for sale exclusively through Mudhole! For more information, please click here.
  • How do I find a Cashion Rods dealer near me?
    • To find the closest Cashion Rods dealer near you, please click here to visit our Dealer Locator Map.
  • I am interested in becoming a Cashion Rods dealer, how do I go about getting more information?
    • Please click here to fill out our Dealer Contact Form and we will get in touch with you regarding the next steps.
  • What modulus are the blanks?
    • Through years of research, we have found that blank building and design that utilizes multiple modulus types allows us to make a strong, light weight, durable and extremely sensitive blank without any of the compromises. The industry standard is to use the term “high modulus” without telling you that it’s not a 100% high modulus carbon fiber construction. That is why we don’t mention modulus in any of our descriptions, since blank design is more important than carbon fiber modulus. We use a combination of high quality American Made carbon fiber with technology that utilizes a carbon fiber scrim with unidirectional and bi-directional fibers to create the lightest, most durable blanks available. For more information, please visit here.
  • I received my John Crews Punch Rod and the guides are not straight. Why?
    • Please watch John Crews talk about why he went with a spiral wrap design for his Punch Rod and more here.
  • I received my Cashion Rod and it didn’t come with a rod over. Why?
    • In order to protect you from any price increases, Cashion Rods no longer come with complimentary rod covers, but they are available for purchase here.
  • Can I use my Gift Certificate in the Showroom in Sanford, NC and on CashionRods.com?
    • Yes! Gift Certificates can be utilized both in store and online.

Shipping:

  • Do you ship to PO Boxes?
    • We ship via FedEx and UPS, therefore orders cannot be shipped to P.O. Boxes and will require a physical address.
  • My order is over $200 but I am still being charged for shipping. Why?
    • Orders that utilize coupon codes, regardless of the order total, are subject to our flat shipping rate.
  • Do you ship internationally?
    • For all international order inquiries, please contact [email protected] with your shipping address and product quantities/models for a shipping quote.
  • What do I do if the shipping address is wrong on my order confirmation?
    • Please contact [email protected] as soon as you can and provide your order number and correct shipping address.
  • I would prefer to pick my order up at the Cashion Showroom in Sanford, NC. How do I go about doing that?
    • Please select the “Local Pickup” option at checkout and we will let you know when your order is ready for pickup.

Showroom:

  • When is the Cashion Rods Showroom in Sanford, NC open?
    • Unless otherwise posted, our showroom is open Monday through Friday from 8 AM to 5 PM EST.
  • Do you offer products for sale at the Cashion Rods Showroom?
    • We sure do! If you are in the area, we would love for you to stop by and let us help you pick out the right Cashion Rod for you.
  • Can I do my rod replacement at the Cashion Rods Showroom?
    • Yes! Please select “I’ll pick up my replacement(s) at Cashion’s headquarters in Sanford, NC” at the end of your rod replacement claim.
  • I am a highly motivated person with a positive attitude and a willingness to learn. How do I apply for a job at Cashion Rods?!
    • Please click here for more information on Cashion Careers!

Promotions/Sponsorships:

  • Does Cashion Rods offer a Military Discount?
    • As a small token of our gratitude, we offer 10% off to those who have proudly served. This discount is reserved only for those who have served (and their spouses). Please email [email protected] a copy of your DD214 or valid Military ID to receive your code.
  • How do I apply to join the Cashion Crew?
    • Please fill out our Cashion Crew Application here and our Cashion Crew Coordinator will get in touch with you regarding the next steps if we are actively seeking candidates in your area.
  • Does Cashion Rods offer sponsorships to College or High School Fishing Teams?
    • We sure do! Please fill out our Cashion High School and College Crew Application here and our Cashion High School and College Crew Coordinator will get in touch with you regarding the next steps!
  • Does Cashion Rods have a Guide Program?
    • Cashion Rods partners with select Guides and Charter Captains. Please fill out the Cashion Rods Guide Program Application here and our Guide Program Coordinator will get in touch with you if we are actively seeking partnerships in your area.
Shopping Cart